Privacy Policy
Published on: June 16, 2025
1. INTRODUCTION AND SCOPE
This privacy policy (this “Privacy Policy”) covers and describes how SymphonyAI LLC and its subsidiaries and affiliates (“SymphonyAI”, “We” or “Us”) collect, use, share, secure and disclose the personal data we collect from individuals who interact with www.symphonyai.com and our websites that link to this Privacy Policy or who initiate communications with us (“Visitors”), individuals who register to use our products and services on behalf of a Customer (“Customers”) individuals who register for or attend our marketing events or receive our marketing emails (“Attendees”) and individuals who submit an application for a career opportunity at SymphonyAI (“Job Applicants”).
Our websites, apps, and services are designed for businesses and their representatives. We do not target consumers – individuals who seek to use products and services for their personal or household use. Accordingly, we treat all personal data we collect as pertaining to individuals in their business capacity and not their individual capacity.
SymphonyAI as a Data Processor or Service Provider.
In their use of our products and services, Customers may submit data and information to SymphonyAI to be processed. The security and privacy practices governing our Customers’ use of our services and how we store, process, transmit and disclose the data submitted to the services by our Customers are described in and governed by our service contracts with our Customers. To the extent a Customer submits to the services the personal data of European persons (including the United Kingdom and Switzerland) or other persons who are protected by similar data privacy laws, SymphonyAI processes that personal data as a data processor or as the Customer’s sub-processor (as the case may be). Customers are solely responsible for establishing the policies governing, and ensuring compliance with all applicable laws and regulations related to, the Customer’s collection and submission of personal data to our services. Any personal data about an individual (i.e., a “data subject”) provided to us by a Customer is the responsibility of the Customer and is not covered by this Privacy Policy.
SymphonyAI acknowledges that you may have the right to access your personal data. SymphonyAI has no direct relationship with the data subjects whose personal data we process on behalf of our Customers. An individual who seeks to access, correct, amend, or delete personal data about them that we process on behalf of our Customers should direct their requests or queries to our Customer (i.e., the data controller). In addition, we will forward to the applicable Customer any request by a data subject received by SymphonyAI regarding personal data processed on behalf of that Customer.
SymphonyAI as a Data Controller
Please read this Privacy Policy carefully to understand the categories and specific pieces of personal data we collect and how we collect, use, disclose, and protect the personal data of our Visitors, Customers, Attendees, and Job Applicants, as well as the choices available to you regarding that information.
International Data Transfers
When SymphonyAI operates as a data controller (i.e., when we determine the manner, purposes and means of the processing of others’ personal information), SymphonyAI may collect from, transfer to, or process, and store your personal information in the United States and other countries other than the country where you live. When we transfer personal data from the EU, Switzerland, or UK to any other country, we will do so according to an adequate mechanism of transfer as required by applicable laws or regulations.
2. SYMPHONYAI COLLECTION AND USE OF PERSONAL INFORMATION
2.1. What categories and specific types of personal data does SymphonyAI collect?
Information that we collect from or about you includes the following:
| Categories of collected personal data | Description |
|---|---|
| Identification and Contact Information | Details such as name, postal address, e-mail address, or telephone number, either actively or passively, and billing information such as tax address. |
| Professional Information | Information that you provide when you fill in forms on our websites, such as your job title, and other contact details. |
| Technical Data | Information about your Internet connection and Internet protocol (IP) address, your login data, the equipment you use to access our websites and applications, time zone settings and location, browser plug-in types and versions, operating system and other technology on the devices you use to access or use our websites. |
| Marketing and Communications Data | Your preferences in receiving marketing from us and our partners and your communication preferences and consents. Your responses to surveys that we might ask you to complete for research purposes. Records and copies of your correspondence (including email addresses and LinkedIn URLs), if you contact us. This information may contain contact details you include within your correspondence. |
| Behavioral Data | Inferred or assumed information relating to your behavior and interests, based on your online activity and your use of our websites. |
We do not collect any “Special Categories of Personal Data” or Sensitive Information as defined by California Consumer Privacy Act about you. This includes details about your race or ethnicity, religious or philosophical beliefs, financial account information, precise geo-location data, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offenses.
Legal Basis and Purpose for Processing Personal Data
Where we process personal data as a processor or a service provider pursuant to service contracts with our Customers, we only process personal data on the instructions of the Customer, and only as necessary, appropriate and customary to provide our services.
If you are an individual located in the European Economic Area (EEA) or an individual whose personal data is protected by laws similar to the General Data Protection Regulation (“GDPR”), our legal basis and purpose for collecting and using the personal data described above in this Section 2.1 will depend on the personal data concerned and the specific context in which we collect it. However, we will normally collect personal data from you only where: (a) we have your consent to do so, (b) where we need the personal data to perform a contract with you (e.g. to deliver the services you have requested), or (c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). In some cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal data to protect your vital interests or those of another person.
Examples of Legitimate Basis and Purpose for Collecting Your Personal Data
In connection with your use of our services, we collect and process personal data to perform our contractual obligations related to the services that you have requested. Where we collect personal data in connection with operating our websites and services, we have a legitimate interest in ensuring our websites, services and associated networks and IT systems operate properly and securely. Where you have requested to receive information about our products, services and business or other marketing communications, then we process personal data based upon our legitimate interest in engaging in direct marketing with Visitors, Customers, Attendees, individuals and companies that have requested to receive information from us.
Where you have responded to a job posting on our websites, we collect and process personal data as part of our consideration of your application. Where we rely on your consent to process the personal data, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.
Where we collect data about online behavior, including through the use of cookies, we have a legitimate interest in providing you with an optimal user experience and understanding and analyzing how Visitors interact with our website. You can find more about the use of cookies in our websites, please read and review our Cookie Policy.
2.2 How does SymphonyAI collect my personal data?
SymphonyAI collects your information both actively and passively (in accordance with our Cookie Policy) as you interact with our websites or contact us.
SymphonyAI may directly collect personal data you provide us in the following ways:
When you complete forms on our websites, such as requesting a demo, or applying for a job.
When you perform search queries on our websites.
When you use our publicly accessible blogs.
When you contact us outside of our websites, such as via email or LinkedIn.
When you request assistance from our support team.
When you respond to surveys we ask you to complete for research purposes.
When you register for or attend our marketing activities.
When you submit an entry to a sweepstakes or contest that we sponsor.
2.2 How does SymphonyAI collect my personal data?
We do not collect any “Special Categories of Personal Data” or Sensitive Information as defined by California Consumer Privacy Act about you. This includes details about your race or ethnicity, religious or philosophical beliefs, financial account information, precise geo-location data, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offenses.
Legal Basis and Purpose for Processing Personal Data
Where we process personal data as a processor or a service provider pursuant to service contracts with our Customers, we only process personal data on the instructions of the Customer, and only as necessary, appropriate and customary to provide our services.
If you are an individual located in the European Economic Area (EEA) or an individual whose personal data is protected by laws similar to the General Data Protection Regulation (“GDPR”), our legal basis and purpose for collecting and using the personal data described above in this Section 2.1 will depend on the personal data concerned and the specific context in which we collect it. However, we will normally collect personal data from you only where: (a) we have your consent to do so, (b) where we need the personal data to perform a contract with you (e.g. to deliver the services you have requested), or (c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). In some cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal data to protect your vital interests or those of another person.
Examples of Legitimate Basis and Purpose for Collecting Your Personal Data
In connection with your use of our services, we collect and process personal data to perform our contractual obligations related to the services that you have requested. Where we collect personal data in connection with operating our websites and services, we have a legitimate interest in ensuring our websites, services and associated networks and IT systems operate properly and securely. Where you have requested to receive information about our products, services and business or other marketing communications, then we process personal data based upon our legitimate interest in engaging in direct marketing with Visitors, Customers, Attendees, individuals and companies that have requested to receive information from us.
Where you have responded to a job posting on our websites, we collect and process personal data as part of our consideration of your application. Where we rely on your consent to process the personal data, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.
Where we collect data about online behavior, including through the use of cookies, we have a legitimate interest in providing you with an optimal user experience and understanding and analyzing how Visitors interact with our website. You can find more about the use of cookies in our websites, please read and review our Cookie Policy.
